Moving out of a rental property can be both exciting and challenging. Amid the packing, planning, and organising, there’s one key element that weighs heavily on the minds of renters: the bond. In Australia, tenants generally pay a bond when moving into a rental property—a security deposit that landlords hold in case of any damage or missed rent payments. Recovering this bond in full can be a significant financial boon during a move, but it requires careful attention to detail and planning.
Here’s a comprehensive guide to help you ensure that you leave your rental property in a condition that maximises the likelihood of receiving your full bond refund.
1. Understand the Condition Report
The condition report is your best friend in the quest to get your bond back. This document, typically filled out by both the landlord and the tenant at the start of the lease, details the property’s condition before you moved in.
- Review the Original Condition Report: Before you start cleaning or organising your move-out, go over the original condition report carefully. Pay attention to any pre-existing damage or issues that were noted when you first moved in.
- Take Photos: Document the current condition of your rental as you prepare to move out, especially any areas where you made repairs or improvements. This can provide visual evidence in case any disputes arise.
2. Review the Lease Agreement
The lease agreement can include specifics on what’s expected when you move out, particularly around cleaning and repairs.
- Understand Cleaning Obligations: Some lease agreements may specify that you need to have the property professionally cleaned, especially if it includes carpeted areas.
- Note Any Special Requirements: If the property has unique features—such as a garden that requires pruning or specialised fixtures—make sure you’re clear on what’s expected in their maintenance upon your exit.
3. Plan Your Exit Clean Early
Leaving the cleaning until the last minute is one of the most common reasons tenants lose part or all of their bond. Moving out involves many moving parts, so give yourself time to thoroughly clean without feeling rushed.
- Create a Cleaning Checklist: List all areas that need attention. Key areas to focus on include:
- Kitchen: Degrease rangehoods, clean ovens, scrub cabinets inside and out, and sanitise sinks and benchtops.
- Bathroom: Remove any soap scum and mould, scrub toilets, clean mirrors, and wipe down tiles.
- Carpets: Carpets often require professional end of lease cleaning, as regular vacuuming may not be sufficient to remove deeper dirt and stains.
- Walls and Skirting Boards: These can accumulate dust and marks, especially near high-traffic areas.
- Windows: Clean both the interior and exterior sides of windows if accessible, ensuring they are free from smudges and dirt.
4. Consider Professional End-of-Lease Cleaning Services
While a thorough DIY clean is possible, hiring a professional end of lease cleaning service can be worthwhile for peace of mind.
- Why Hire a Professional?: Bond back cleaning services specialise in the high standards landlords expect and often include a bond-back guarantee.
- Ensure Comprehensive Coverage: Make sure your bond back cleaning service covers all the necessary areas, from deep carpet cleaning to window washing, and provides the required receipts if stipulated in your lease.
5. Address Wear and Tear vs. Damage
Understanding the difference between general wear and tear and damage is crucial. Landlords cannot deduct bond money for reasonable wear and tear, such as faded paint or minor scuffs from daily use. However, they can for actual damage.
- Patch Holes Carefully: If you’ve hung pictures or mounted items, be sure to patch up any holes left behind. A professional patch job can make a significant difference in avoiding bond deductions.
- Fix Minor Issues: Small repairs, like tightening loose fixtures, replacing broken blinds, or fixing squeaky doors, can prevent unnecessary bond claims.
- Discuss Larger Repairs: For more significant issues, discuss with your landlord or property manager to determine if repairs are needed or if it falls under normal wear and tear.
6. Document Everything
Thorough documentation can be your best defence if a dispute arises.
- Take Photos After Cleaning: Once you’ve completed your move-out clean, take photos of the entire property, focusing on areas specified in the condition report.
- Keep Receipts: If you’ve used professional end of lease cleaning services, pest control, or any other maintenance services, keep the receipts. Many landlords require these to verify the work was done.
7. Outdoor Areas
If your rental property includes outdoor areas, such as a garden, balcony, or patio, these spaces need to be tidied and maintained before you move out.
- Mow and Edge the Lawn: If you have a garden or lawn, ensure it’s mowed and the edges are trimmed.
- Remove Weeds and Leaves: Pull any weeds from garden beds and clear fallen leaves.
- Clean Patio or Balcony Areas: Sweep and, if necessary, pressure-wash these areas to remove built-up dirt or mildew.
- Return Outdoor Furniture: If the property came with outdoor furniture, ensure it’s clean and returned to its original position.
8. Check for Pest Control Requirements
Some leases, especially for properties with pets, require tenants to carry out pest control treatments before moving out.
- Organise a Pest Treatment If Necessary: This is particularly common if you had pets, but in some cases, it may be stipulated for all tenants. Professional pest treatments are typically affordable and provide proof of service.
9. Utility Disconnections and Final Bills
Before you move out, ensure that all utilities—such as gas, electricity, and internet—are disconnected or transferred out of your name as of your lease end date.
- Settle All Outstanding Bills: Unpaid utility bills can sometimes be passed to the landlord, who may claim part of your bond to cover them.
- Check for Appliance Issues: If the property has provided appliances (e.g., dishwasher, washing machine), make sure they’re empty, clean, and functional.
10. Keys and Final Walkthrough
Returning the property’s keys and conducting a final walkthrough with the property manager or landlord is the last step in the process.
- Return All Sets of Keys: Be sure to return all keys, access cards, or garage remotes associated with the property.
- Schedule a Final Walkthrough: If possible, arrange a walkthrough with the property manager or landlord. This is an opportunity to address any potential issues on the spot and clarify the property’s condition before handing over the keys.
- Ask for Bond Refund Processing Information: During this meeting, ask about the bond refund process to understand the timeline and where the refund will be sent.
11. Handle Disputes Professionally
In some cases, landlords may dispute the bond refund amount. If you find yourself in this situation, approach it calmly and professionally.
- Request Details: If any bond deductions are being proposed, request a detailed list of reasons and any supporting evidence, such as photos or invoices.
- Provide Your Own Evidence: Present your own photos and receipts, referencing the condition report if necessary.
- Consider Mediation: If you and the landlord can’t come to an agreement, each Australian state and territory offers a free or low-cost tenancy mediation service. This mediation is designed to help both parties reach a fair and impartial decision without escalating to a tribunal.
FAQs about End-of-Lease Cleaning, aimed at ensuring tenants get their Bond back
- What is end-of-lease cleaning, and why is it necessary?
End-of-lease cleaning is a comprehensive cleaning of a rental property before you move out. It’s required to restore the property to its original condition and ensure you get your bond back, as landlords often expect a high standard of cleanliness. - What areas are typically covered in an end-of-lease clean?
An end-of-lease clean generally includes the kitchen, bathrooms, floors, walls, carpets, windows, and any outdoor areas. Some landlords may have specific requirements, so it’s best to check your lease agreement or condition report. - Do I need professional end-of-lease cleaning to get my bond back?
While not always required, professional cleaning is often recommended, as it ensures the property meets landlord standards. Many services offer a bond-back guarantee, which can increase your chances of receiving a full refund. - How much does end-of-lease cleaning cost?
The cost depends on the size of the property, its condition, and the level of cleaning required. Contact us for a detailed quote based on your specific needs. - How long does end-of-lease cleaning take?
The time varies, depending on the property’s size and condition. Typically, it can take from 3 to 6 hours, with larger homes potentially taking a full day. - Is carpet cleaning included in an end-of-lease clean?
Carpet cleaning is usually offered as an additional service, as many lease agreements require professional carpet cleaning. Make sure to clarify this with your cleaning provider. - What happens if my landlord isn’t satisfied with the cleaning?
Many end-of-lease cleaning services offer a bond-back guarantee, meaning they’ll return to address any areas of concern. Always check if this guarantee is included with your cleaning service. - Do I need to be present during the end-of-lease cleaning?
It’s not necessary, but it can be helpful to walk through the property with the cleaners before and after the service to ensure all areas meet the required standards. - Can I book an end-of-lease clean at the last minute?
It’s best to book early, especially during peak moving seasons, to ensure availability. However, many providers can accommodate last-minute bookings if needed. - How do I prepare for end-of-lease cleaning?
Remove all personal belongings, ensure utilities are on, and check for any repairs needed. A clear and empty space allows cleaners to focus fully on restoring the property’s condition.
Make your move stress-free and secure your full bond refund! Contact us today at 03 8583 9109, email info@endofleaseclean.net.au, or visit endofleaseclean.net.au for expert end-of-lease cleaning services. Leave your property spotless—guaranteed!