floting call button

Terms and Conditions

We service most suburbs of Melbourne
Open 7 days from 6 am to 10 pm
Same Day cleaning available

By hiring End of lease cleaning for your end of lease cleaning or office end of lease cleaning services, You, the client, agree to our Terms and Conditions mentioned here below:

Generally, over the phone, we give a rough estimate, and it’s done to the best of our ability. It is based on your description and the information you provide us. On the cleaning day, we will assess your property, and we will let you know if any extra charge will be needed.

As we have a high standard of cleanliness, we are able to satisfy all the property managers’ checklists. As we work with a lot of property managers, and we don’t like to go back to fix things, we just make sure that we live the properties sparkling clean.

What’s the bond back guarantee?

As we have expert end of lease cleaners and we guarantee our cleans.
When you hire our end of lease cleaning services, we take over your responsibility regarding the cleaning. If for any reason, your landlord or property manager or you owner, are not happy with anything we have cleaned, and it’s cleanable, we will go back and fix it at NO extra charge. It’s part of our cleaning responsibility. After our clean, you are not allowed to get into the property we have cleaned to prevent you from contaminating it. It’s NOT your job to check it unless you are the owner. It’s your landlord or property manager’s duty to inspect the property after our vacate clean.

Our End of lease cleaning is guaranteed for 72hrs

After our move out clean, before 72hrs, if you, your landlord/property manager, contact us to rectify something we have skipped or is not up to their standard, we will go back, as soon as we can, to clean it. We just need some photos to understand what’s required.
If we get contacted after 72hrs for any clean of your property, we can go back, subject to our availability, and you need to pay us extra for the cleaning required.

Cancellations

A 24 hr notice is a must if you need to change your booking or to cancel your vacate clean. If the clients cancel or want to make changes to their booking in less than 24 hrs from the cleaning day and time, It won’t be possible, and our company will keep the full amount of the booking to cover all the administration fees, and our job loss (including our vacate cleaners).
Before 48hrs, you are allowed to make changes and to cancel your booking at NO charge

On the cleaning, if the property is not ready to be cleaned, and we need to wait, you will be charged an extra fee of $50/hr and per person for the whole waiting time.

Bond back cleaning exclusions when not specified:
In the move out cleaning, the services below are not included unless we have discussed them in our communication by email or phone:
Failing to mention them will require an extra charge

  • 1. Tile and grout Cleaning
  • 2. Moving any furniture
  • 3. Cleaning Outside windows
  • 5. Cleaning any kind of Blinds
  • 8. Spot cleaning walls
  • 9. Collecting and Removing your rubbish
  • 10. Cleaning the outside of your property (Balcony, veranda, & Garage)
  • 11. Cleaning walls and Ceilings from mould
  • 12. Houseware cleaning
  • 13. On the cleaning day, we find that the property is dirtier than expected, we will ask to pay more and in proportion to the hours required to make your property ready for the next tenant. We don’t cut corners. We are here to help you get your bond quickly, and we can not jeopardize that by lowering our cleaning standards.

If we need to collect your keys from a different address, a travel fee will be asked and will be proportional to the time required to go twice (to collect the keys and to return them).

Carpet steam cleaning and upholstery cleaning:

All the carpets and upholstery must be vacuumed before we arrive unless we are also doing the cleaning.
NO one can guarantee a 100% stain removal for any old stains. That’s the harsh reality and we would you like you to know that.

We promise to do our 100% to remove as many stains as possible.
When you book a carpet steam cleaning, upholstery cleaning, upholstery polishing, a rug steam cleaning, a curtain cleaning, we assume that there are NO stains at all. When we arrive at your premise and find out that you have stains, to remove them, an additional charge will apply.

What’s a standard room?

A standard room is around 12 sqm (3m x 4m)
A standard living room, dining and lounge is about 20 sqm (4m x 5m)

For couches, chairs, and stairs, more stains or larger sizes, a surcharge may apply.

To confirm your booking, full payment and in advance is required
You can pay with Paypal, Stripe, or credit card directly from our website. Or, you can make a bank transfer, and as soon as we receive your confirmation of payment, we will send you a receipt

For any inquiry, please contact us

Kind regards,

www.endofleaseclean.net.au